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Customer Care Specialist

Now hiring Customer Care Specialists to handle in/outbound Sales & Service calls and appointment setting for customers. Call center, collections, and/or automotive knowledge is helpful but not required. Immediate training and ongoing support will be provided. You will join a small team in a highly collaborative and upbeat department.
Job Description
Responsibilities:
o Inbound Sales and Service calls from new and existing customers to schedule appointments
o Outbound calls/emails to customers to increase Sales and Service appointments
o Proactively remind and confirm customers of scheduled appointments
o Reschedule missed appointments
o 80% follow up calls to existing customers 20% inbound
o Log all customer information
Skills/Requirements:
-Polished and professional appearance
-Must be extremely well spoken and naturally persuasive
-Confident personality
-Ability to adapt to phone scripts and techniques utilized
-Ability to work in a process driven work environment
-Computer, Internet and Social Media savvy
-Ability to meet/exceed monthly goals
-Flexibility to work rotating Saturdays
-Ability to collaborate and interact well with team members
Qualifications
-Upbeat, positive, confident and professional phone manner
-Can handle heavy phone contact
-Confident and professional phone manner
-Strong computer and Internet skills including ability to work multiple software applications
-Collections, Customer Service, Retails Sales inside sales experience is a plus
-Self-starter, excellent follow-up Strong record of positive customer satisfaction results
Additional Information
This is a full time position that requires the flexibility to work rotating schedules to include rotating Saturdays.
Competitive Pay + bonus + benefits + paid training and more!
To Apply: All applications must be completed and submitted online - Candidates with a match in qualifications will be contacted by our recruitment team. Walk-ins or phone inquiries to the dealership will not be considered.
E.O.E


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